|
| » |
|
Frequently Asked Questions |
|
 |
- Is My Privacy Guaranteed at FunToyFactory.com?
- Is my credit card information protected?
- How long will it take to receive my order?
- What happens if I order an item that is on backorder?
- Can I cancel my order once I have made payment?
- What forms of payment do you receive?
- Do I have to have a paypal account to pay for my merchandise?
- Is My Privacy Guaranteed at FunToyFactory.com?
Absolutely! We take privacy very serious and here are a few ways we ensure to protect your privacy: * Discreet Billing: - we do not store credit card information on our web server after your order has been processed. Your credit card will be billed Maxim International, which is 100% discreet. * Discreet Shipping: - We package your order in a plain box with no external markings that could give away it's contents. * Privacy Guaranteed: - We will never give away your personal information to other individuals or businesses. We will never mail you any catalogs or brochures. We will not add your name, telephone number, email address or physical address to any marketing list.
[Back To Top]
- Is my credit card information protected?
Of Course! We are set up with the top of the line SSL (Secure Socket Layers) for ecommerce websites to add extra protection for all your transaction purchases.
[Back To Top]
- How long will it take to receive my order?
Shipments go out during normal hours business days (excludes weekends and holidays) and should ship within 2-3 business days of purchase. We deal with multiple distributors so your items may arrive in separate packages. International orders can take 7-10 business days from the date of shipment.
[Back To Top]
- What happens if I order an item that is on backorder?
Every effort is made to ensure that the inventory count is accurate in the system, but there will be times that an item is out of stock. Your order will ship as soon as the backordered item is back in stock. We will notify you by email when an item is on backorder. You can also login to your account to see if your order has been shipped out . Backordered items will be charged unless we receive notice of cancellation of that item. If we are unable to retrieve the backordered item then we will issue you a full refund or store credit.
[Back To Top]
- Can I cancel my order once I have made payment?
Since we deal in such high volume of merchandise, all orders are moved through several chains which does not allow us to manually cancel orders once they have been placed in the system.
[Back To Top]
- What forms of payment do you receive?
We accept all credit card payments through paypal pro payments such as visa and master card.
[Back To Top]
- Do I have to have a paypal account to pay for my merchandise?
No. You do not have to have a paypal account, but your card will be charged through paypal to pay for your purchases as they are our payment gateway.
[Back To Top]
|
|
|
|
|
